How can I return an item?
Not completely satisfied or ordered the wrong size or colour? You can return any unworn items (in their original condition) within 28 days of receiving your delivery for a refund. This does not affect your rights to return faulty items.
Our returns process is simple, just use the returns note in your parcel and follow the steps below. You’ll need your returns reference (this can be found on your returns note) to log onto the Returns Portal via http://wnreturns.com/Next/en/
25 ILS will be deducted from your refund for using this service.
- Tear off the right hand side of the completed returns note and place it inside the parcel with the item(s) you are returning (this is really important as we cannot action a refund without it).
- Print off the returns address label via the Portal and attach this to the outside of the parcel, making sure that the original label is no longer visible. You’ll need to return your parcel to the Israel Post office.
- Keep your proof of postage until you receive confirmation that you have been refunded. You will receive a refund within 28 days to the payment method that you used to place your order.